Training FAQs

1.

Does Lakes provide travel arrangements or offer hotel discounts to course attendees travelling to attend a course?

Lakes Environmental does not provide travel arrangements or offer hotel discounts. The hotels listed in the ‘Courses’ section of our website are the hotels within the closest distance to the training facility. Lakes Environmental is not affiliated with any of the listed hotels.

2.

Can I provide a purchase order to enroll in the course?

We do accept purchase orders for enrollment as we understand that some accounting departments must receive an invoice prior to dispersing payment. Once a purchase order is received, an invoice will be sent to the course participant via e-mail. Lakes Environmental must receive full payment for the invoice prior to the course in order to confirm registration. Failure to pay the invoice in full prior to the course start date may result in non-admittance into the course.

3.

I want to send a cheque for my registration. Where should I send it?

Cheques should be made payable to Lakes Environmental Software and can be mailed to our office at:

60 Bathurst Drive, Unit 6
Waterloo, ON N2V 2A9
Canada

4.

Is lunch provided at the course?

We are excited to announce that beginning in 2011, we will be offering a catered lunch at all of our courses.

5.

Can I register for a course over the phone?

Unfortunately we cannot accept phone registrations. Please complete a registration form with all of the required information and either fax it to 519-746-0793 or e-mail it training@weblakes.com.

6.

I sent in my registration form. Should I start making my travel arrangements?

Please avoid making any travel arrangements until you have received a course confirmation e-mail. Once we confirm that a course has enough participants to proceed, we will send you a notification by e-mail that your enrollment is confirmed. This e-mail is sent out at least 15 days prior to the course start date. We advise that you wait until you receive this e-mail before making any travel plans. Lakes Environmental can not be held responsible for any charges incurred for attendees who need to cancel travel reservations in the event that a course is cancelled.

7.

Do you offer any registration discounts?

If you register more than 30 days in advance of a course, you are eligible to receive a 10% discount off of the total registration fee. EPA & State Regulators are also entitled to a 40% discount off of the registration fee. Discounts are not given for companies enrolling multiple attendees or to university staff or students. If you are unsure on whether or not you qualify for a discount, please e-mail us at training@weblakes.com.

8.

What is included in my registration fee?

Your registration fee includes admission to all days of the course, a set of course materials (including course notes, a copy of the presentation slides and a course CD), a certificate of completion, as well as morning and afternoon refreshments and lunch for all days at the course. The registration fee does not include any travel reservations or software.

9.

Can I purchase AERMOD View at the course?

Our AERMOD View software is not included in the course registration fee and is not sold at the course facility. Course attendees wishing to purchase the software before or after the course can contact our sales department by phone at 519-746-5995 or by e-mail at sales@weblakes.com to request a quotation. Course attendees are entitled to receive a 10% discount off the price of AERMOD View if purchased within 90 days of attending a course.

10.

Can I pay for my registration at the course?

Unfortunately we are unable to allow participants to pay for their registration at the course by cash or any other forms of payment. Since seating is limited in the course facilities, all attendees must pre-register and pay in full prior to the course date.

11.

I have to cancel my registration. Do you provide refunds?

Course cancellations made more than 7 days in advance of the course are eligible for a full refund. Any cancellations made 7 days or less prior to the course start date are subject to a 50% cancellation fee. Please contact training@weblakes.com or call 519-746-5995 to cancel your registration.