Training FAQs

Answers to Your Frequently Asked Questions

Courses Frequently Asked Questions

1. Does Lakes provide travel arrangements or offer hotel discounts to course attendees travelling to attend a course?
Lakes Environmental does not provide travel arrangements or offer hotel discounts. It is the responsibility of the course attendee to make their own travel arrangements.
2. Can I provide a purchase order to enroll in the course?
We do accept purchase orders for enrollment as we understand that some accounting departments require an invoice prior to dispersing payment. Once a purchase order is received, an invoice will be sent to the course participant via e-mail. Lakes Environmental must receive full payment for the invoice prior to the course in order to confirm registration. Failure to pay the invoice in full prior to the course start date may result in non-admittance into the course.
3. I want to send a cheque for my registration. Where should I send it?
Cheques should be made payable to Lakes Environmental Software and can be mailed to our office at:

170 Columbia Drive, Suite 1
Waterloo, ON N2L 3L3
4. Can I register for a course over the phone?
Unfortunately, we cannot accept phone registrations. Please complete all the required fields on the online registration form. Once submitted, a pre-registration email will be sent to the email address provided on the online form.
5. I filled out the online registration form. Should I start making my travel arrangements?
Please avoid making any travel arrangements until you have received a course confirmation e-mail. Once we confirm that a course has enough participants to proceed, we will send you a notification by e-mail that your enrollment is confirmed. This e-mail is sent out at least 15 days prior to the course start date. We advise that you wait until you receive this e-mail before making any travel plans. Lakes Environmental cannot be held responsible for any charges incurred for attendees who need to cancel travel reservations in the event that a course is cancelled.
6. Do you offer any registration discounts?
You are eligible to receive a 10% early registration discount off of the total registration fee. Full payment for the course must be received prior to the early registration discount expiry date which will be noted in your pre-registration email. EPA & State Regulators are also entitled to a 40% discount off of the registration fee. Discounts are not given for companies enrolling multiple attendees or to university staff or students. If you are unsure on whether or not you qualify for a discount, please e-mail us at
Note: The above noted discounts do not apply to our online courses.

7. What is included in my registration fee?
Your registration fee includes admission to all days of the course, a set of course materials including course notes, a copy of the presentation slides, and a certificate of completion. The course registration fee does not include travel reservations or software.

8. Can I purchase AERMOD View or CALPUFF View at the course?
Our software is not included in the course registration fee and is not sold at the course facility. Course attendees wishing to purchase the software before or after the course can contact our sales department by e-mail at to request a quotation. Course attendees are entitled to receive a discount off the price of AERMOD View or CALPUFF View if purchased within 60 days of attending a course.
9. Can I pay for my registration at the course?
Unfortunately we are unable to allow participants to pay for their registration at the course by cash or any other forms of payment. Since seating is limited in the course facilities, all attendees must pre-register and pay in full prior to the course date.
10. I have to cancel my registration. Do you provide refunds?
This fee will be fully refunded if cancellation is received 14 days before the course start date, thereafter 50% of the fee will be refunded.

Lakes Environmental reserves the right to cancel courses if insufficiently subscribed or for reasons beyond its control and in this case, liability is limited to the refunding of course fees paid. Please e-mail to cancel your registration.

Note: The above noted policy does not apply to our online courses.
11. Are computers provided for use during the course?
While some course facilities provide computers for individual use during the course, other courses require each attendee to bring their own laptop to use throughout the duration of the course. When this is a requirement, a special note will be included on our online registration form.
12. Is the software included with course registration fee?
The AERMOD and CALPUFF air dispersion modeling courses utilize Lakes Environmental’s advanced graphical user interfaces, AERMOD View and CALPUFF View, during the hands-on portions of the course. Each attendee will be provided with a special installation of the software for use during the course. After the completion of the course, students will be provided a 30-day trial allowing them to practice what they have learned and do any course case studies they may not have had a chance to complete. The software can be purchased after the course at a discounted rate. An e-mail will be sent to each course attendee outlining the terms of this offer.